Code of Conduct

In order to offer the level of quality Upcom desires and our clients demand, the following code of conduct is followed by anyone working for Upcom.

Performing according to the plan is not enough; our goal is exceed the expectations and satisfy client desires before even they become needs.
Our ultimate goal is to "bring business and IT together" for the benefits of the client organisation; this can only be achieved when involved parties exceed their limits and manage to perform beyond their short-sighted assignments!

The human dimension is considered of higher priority than all others.
Collaborators should never abuse their position against the smaller and less capable in the project, be it collaborators, client representatives or other intervening parties.
The adherence to the laws and their spirit is mandatory, while the exploitation of their imperfections for one's own benefit or for negative impact to others is not in line with this code of conduct.

The respect of the individual is expected, irrespective of her social, economic or business position.
Client rules and goals should be respected, unless clearly in contradiction to the current code of conduct.
Ideas, opinions, suggestions - even on issues mastered by the collaborator - are debated and explained using valid arguments, clearly avoiding superiority syndromes and behaviour.
Upcom will take all necessary measures so that clients show the same respect to collaborators.

'Hidden' deals or agendas are not in line with this code of conduct.
Full transparency for the project status to all intervening parties is mandatory.
Relative transparency to the financial elements of the project is encouraged, destroying false impressions.

Professional services are delivered according to the education and previous experience; the influence by non-technical elements or the desires of superiors should not dictate the service delivery.
Every activity should consider the requirements of the three major intervening parties of the project: the client, the service provider and the society overall.
Delivering services for which required education and/or adequate experience does exist must not exist.
Continuous (self)training is expected to maintain the necessary technical skills.

Collaborators are invited to participate in projects under the condition they are able to commit on the effort estimates they delivered.
They are expected to commit on their offer for a limited period following the offer; during this period, if Upcom should start the project, the collaborators are expected to make themselves available to the project for the complete duration originally agreed.